CLIENT BACKGROUND
The health department of a large metropolitan city needed to identify a COO after the incumbent resigned for a career development opportunity.
CHALLENGE
The incumbent was a recognized leader and trusted partner to the Health Commissioner, who was respected and well-networked throughout the city. The successor would have big shoes to fill. CCI was selected for this assignment having previously been involved in a successful search engagement for the client.
The COO led a team of 60+ employees and was responsible for managing the agency’s financial, information technology, and facilities relocation infrastructure, and ensuring that that infrastructure supported the agency’s public health priorities and programs.
CCI SOLUTION
CCI partnered with the Health Commissioner and other constituents to identify the key requirements of the position and the competencies and experience necessary for success and the geographic scope of the project. A national search, with an emphasis on local and/or regional candidates, was undertaken. The city’s process had unique circumstances and protocols that were followed. CCI’s project lead developed a strong, consultative relationship with the Commissioner and was available off hours to accommodate competing priorities.
RESULTS
Three finalists were identified and brought through the reference-checking phase. An “ideal candidate” finalist had an extended start date and CCI kept the lines of communication open with the candidate to assure engagement. The new COO quickly assimilated into the leadership team and became engaged in all areas of responsibility. The search campaign was viewed as a great success and the client has since engaged CCI for the recruitment of two new leadership searches.
